As aways, when I first shop at a new store, I try my best to share with you my experience. You never know who has been too anxious to ever press pay due to not having any prior experience with a store or perhaps even who has not even heard of a certain retailer. Hope this helps. Today I a going to talk about the German, boutique beauty retailer Niche Beauty.
Shopping at Niche Beauty
I have known about Niche Beauty for a while, but haven’t felt compelled to purchase anything. Well, of course the store carries lots of brands and products that I really want to try or others that I have tried before and love, but I needed a better excuse and the advent calendar for 2020 was the item that pushed me to make my first purchase.
I tried placing my order via phone and found it slightly difficult. The interface on mobile is fine, however the checkout page did not let me choose the packaging and the shipping option with ease. It kept forwarding to the next page after making one of the two above choice. I gave up and switched to my computer (*the issue might have been caused by the advent calendar – will confirm when I place my next order).
On my desktop, the process was significantly easier. No issues occurred at checkout. I was able to make all the selections (*moot point in my case thus the reason why I believe the calendar was the one that caused the issue with the mobile checkout, see more below).
In order to get an idea of how things work in regards to customer service, I tried contacting the retailer via social media and the results were really bad, I found the answers to be unprofessional, uninterested and plain rude. Regardless of whether I left the impression that I wanted to actually buy something or not, the treatment was unsatisfactory.
I was also contacted by email in regards with my order. I paid for express shipping, but the calendar could not be delivered via this option. I was kindly asked what I wanted to do, refund or not. Instead, I was sent the other items I got via express delivery. I wish this would have been more clearly started, but it is fine. Partially my fault. The customer assistance offered via email was really great and super professional.
One of the readers was also kind enough to share their experience (see beauty advent launch info post for more details). There was a case of miscommunication, however it seems that it was solved.
The delivery was via DHL. The express delivery arrived in less than 24 hours after the order was dispatched. The standards delivery with the calendar took around 6 days (not working days).
Both parcels were in perfect condition on the outside. The calendar box was slightly injured, but that is so common with boxes with magnetic closing. More in the calendar review. The other parcel was perfectly fine. The issue, I would say, was not wrapping, but the product packaging itself, the inner packaging.
However, there were a few other issues here as well. Luckily they did not impact me, but they could have. For one, my address was not spelt 100% correctly on the label. It was not a big deal. However, my contact number was not featured anywhere. The courier was unable to contact me, he was lucky or I should, I was lucky that he figured it out.
Overall, the experience was a bit adventurous. However, all is well that ends well, no? Maybe I am a bit more lenient here as I love my purchases, but in fact things were okay. I am not saying that Niche Beauty should not make some improvements, but this first experience did not put me off in the slightest when it comes to ordering from them again. I am looking forward to my next order and hope things will go as smoothly if not a little bit better. I will update you shall my opinion change.
Shop at Niche Beauty Here.
Have you ever purchased anything from Niche Beauty before?
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